Quality throughout the Customer Journey


We are developing a "model" that will ensure that quality of service is maintained throughout the customer journey from initial assessment and advice, through installation to aftercare service and follow up. Critical - is taking a "whole house" approach to improving the energy efficiency of a home and introducing low-carbon energy producing renewable solutions. Also the life-style and behaviour of the occupants are factored into the model including financial constraints.

This will draw upon "best practice" and will result in a number of "tool-kits" that can be used to monitor quality of service. It is aimed that the "model" could used for an individual house, a block of flats or a housing estate.

For more information contact Peter Bates pjb@pjb.co.uk Tel 01353 667973